Teachers must be notified of known absences (concerts, sporting events, vacation, etc.) at least one week in advance of the lesson. If a student is ill, a call must be made to the teacher’s phone at least two hours prior to the lesson.
Only one make-up lesson will be given each semester (for excused absences only). If more than one lesson is missed, the lesson and lesson fee are forfeited.
If a call is not received and the teacher was not notified beforehand, that absence will be considered unexcused and the lesson fee will be forfeited. In certain cases (family emergency, extreme weather, extended illness), efforts will be made to reconcile lost time in the best interest of both parties.
Lessons cancelled by an instructor will be made up at the earliest convenience of both the teacher and the student. Emergency cancellations will be posted outside of the Academy of Music office.
The Academy of Music only cancels lessons for bad weather when University of Northwestern cancels events for that day. Call 651-631-5310 to find out if the campus is closed. If the student decides to cancel the lesson due to bad weather but the Northwestern campus is still open, the instructor is not obligated to make up the lesson.
Students are expected to arrive on time for their lessons/classes.Instructors will wait 15 minutes before assuming that a student is absent for a lesson. Instructors are not required to make up the lost time. However, an instructor who arrives late will arrange to make up any missed lesson time.
One make-up lesson will be provided each semester for excused absences only. See Absences, below, for more information. If more than one lesson is missed, the lesson(s) and lesson fee(s) will be forfeited.
Withdrawing a student from lessons or classes requires written notification to the Academy office. Students who discontinue and do not provide written notification of withdrawal will continue to be considered officially enrolled and be held responsible for any tuition charges associated with an official enrollment.
Refunds will be given on a prorated basis if a student withdraws from lessons prior to the sixth week of the semester. No refunds or credits will be given if notice of withdrawal or cancellation is given after the sixth week of the semester. Outstanding balances must be paid in full upon cancellation.