How do I get my textbooks?
Your textbooks will be mailed and you will receive them just before your courses begin. *Fall semester textbooks are due by December 31 and spring semester textbooks are due by May 31. If your textbooks come in after this date, you will be responsible to pay for them.
May I write or highlight in my textbooks?
Do not write or highlight in your textbooks with the exception of workbooks, which you may keep after the semester is over. Since the book is on loan and will be used again by another student, it is important to keep the book in good condition; books that are not returned in usable/good condition will be billed to your student account.
What if I am sent the wrong textbooks, part of my shipment is missing, or the books arrive with damage?
Contact Randee Zamora (firstname.lastname@example.org or 651-286-7707) in the Campus Store right away so the correct materials may be shipped out immediately. The quickest way to connect with staff is through your UNW email account. Please include your first and last name and approximate registration date in email or phone communication. If you leave a voicemail, include the correct spelling of your last name and your phone number.
What if I need to change my shipping address?
Please email DE@unwsp.edu if you need to change your address. If textbooks have already been shipped, the Campus Store will check out a second set of books to the correct address; however, you will be responsible for both sets of books. Typically, the books sent to the incorrect address will be automatically returned to the Campus Store. If the books are not returned, the cost of the books will be charged to your student account.
I need to drop or withdraw from a course. What should I do with the books?
Return the books right away after the drop or withdrawal. PSEO books are checked out for a specific period of time. If you keep the books and register for the class later, you will end up with two sets of books and charges for not returning the original set.
How do I return textbooks at the end of the semester?
After you have been admitted to Northwestern, you you will be able to log onto theROCK website. Select the tab for Campus Services > Campus Store > PSEO Book/Material Returns to return your books without paying for shipping.
Package your books in a sturdy box; use packing tape, include packing peanuts or paper products so the textbooks are secure.
Be sure the shipping label is attached securely as well. Drop off at your nearest post office or send it in the mail. We also have a PSEO textbook return bin on the main floor of the Billy Graham Community Life Commons at Northwestern in front of the Campus Store.
All textbooks are your responsibility until they reach Northwestern. If a book is received in damaged condition or past the due date, it will be charged to your student account.
May I keep the textbooks at the end of the semester?
Yes. However, please know that if you keep the textbooks at the end of the semester, your student account will be charged. You will receive a bill and should promptly pay for any books you decide to keep.